FAQs

Do you offer wholesale?

We are currently taking a break from offering wholesale orders.

What retailers carry your products?

You can find Lake Life Cozy Co. candles at The Cottage Cafe in Grand Bend, Ontario. 

Do you fulfill customized orders for corporate gifts or special events such as weddings?

Not at this time but check back in the future. .

How long will it take to receive my order?

All orders are processed within one week. We offer our online customers various shipping options so they can choose what works best for them.

Do you offer pickup?

Pickup is an option upon checkout for our amazing local customers in the London, Ontario area. You will receive an email with details when your order is ready. 

What about shipping?

Customers are offered multiple shipping options at checkout using our trusted carriers and can choose the one that works best for them.

Do you ship outside of Canada?

We do not ship internationally at this time.

What is your return/exchange policy?

Please contact us regarding any defective or unused product. Unfortunately, we do not refund used products or custom orders.

Shipping costs are non-refundable and return shipping is the responsibility of the customer.